lumoratech.
Discuss a project

Managed services & staffing

Build the system.
Plan how it will run.

Bring implementation, platform support and operational staffing into one discussion. Choose the work your team retains and the functions you want Lumora Tech to support.

Discuss your project
01 / YOUR TEAM

Operate in-house

Your staff manage day-to-day work. We agree the platform build, integration requirements, training and support boundary.

02 / SHARED

Support selected functions

Delegate agreed tasks while your team retains the commercial relationship and oversight of the broader operation.

03 / MANAGED

Scope a managed operation

Build a service around the staffing, platform administration and operating tasks you need covered.

Define the operating boundary

Make each handover
clear and accountable.

Useful support depends on knowing who does the work, who can make a decision and how an unresolved issue moves forward.

  1. 01

    Tasks and responsibility

    Document the work included, the work retained by your team and the named function responsible for each step.

  2. 02

    Access and authority

    Agree which records staff can see and which actions they can perform. Separate support tasks from approval authority.

  3. 03

    Coverage and service levels

    Set the hours, response targets, reporting and escalation route appropriate to your clients and operation.

  4. 04

    Review and improvement

    Use operational feedback to prioritise changes to the platform, procedures and division of work.

A practical starting point

Know what you’re buying.
Agree how it will work.

Lumora Tech can scope staffing and operational support around a delivered platform. Choose an in-house, shared or managed operating model with defined tasks, coverage, access, approval authority and escalation responsibilities.

01 / THE SYSTEM

What you can scope

  • Platform administration and coordination of everyday operating tasks.
  • Onboarding administration and client service within the agreed remit.
  • Operational reporting, handovers and issue escalation.
  • Ongoing development and support under an agreed change process.
02 / THE DELIVERY

What we agree before build

  • Functions retained by your business and tasks delegated to the service.
  • Service hours, response targets, staffing assumptions and commercial terms.
  • System access, decision authority and responsibilities that cannot be delegated.
  • Training, evidence of work, incident escalation and exit arrangements.
Prepare a useful project brief.

Use the checklist to organise the questions for your team and ours.

Download project checklist

Questions & answers

Scope the support
your team needs.

What does managed support include?
The scope can include platform administration, client support, onboarding administration, operational coordination and ongoing development. Each agreement identifies the tasks, authority, coverage, service levels and responsibilities.
Can we keep our own team?
Yes. A shared model can support selected tasks while your team keeps ownership of the client relationship and other functions. Handovers and escalation paths are agreed for the operating model.
Is this a general HR or employer-of-record service?
The offer focuses on staffing and operating support around the platform. Recruitment, payroll, employer-of-record services or transfer of employment responsibilities should only be assumed if specifically agreed and legally available.

Discuss your project

Let’s map the system your business needs.

Tell us what you want to launch, connect or improve. We’ll work through the platform, integrations and operating requirements with you.

Start the conversation