LUMORA TECH — PROJECT CHECKLIST
MANAGED SERVICES

Lumora Tech can scope staffing and operational support around a delivered platform. Choose an in-house, shared or managed operating model with defined tasks, coverage, access, approval authority and escalation responsibilities.

WHAT TO SCOPE
[ ] Platform administration and coordination of everyday operating tasks.
[ ] Onboarding administration and client service within the agreed remit.
[ ] Operational reporting, handovers and issue escalation.
[ ] Ongoing development and support under an agreed change process.

WHAT TO AGREE BEFORE BUILD
[ ] Functions retained by your business and tasks delegated to the service.
[ ] Service hours, response targets, staffing assumptions and commercial terms.
[ ] System access, decision authority and responsibilities that cannot be delegated.
[ ] Training, evidence of work, incident escalation and exit arrangements.

YOUR PROJECT NOTES
Business and industry:
Current systems and providers:
Users and operating roles:
Required workflow and exceptions:
Data, security and access requirements:
Timing and dependencies:
Success and acceptance criteria:

Discuss your requirements: https://lumoratech.com.au/contact/
This checklist supports a scoping discussion; it is not a quote or a commitment to deliver unspecified functionality.